Privacy policy

Who we are

Alto Golf & Country Club, Quinta do Alto do Poço, 8500-777 Alvor, Portugal, is the data controller for the personal data collected through altoclub.com. You can reach us at resort2@altoclub.com or +351 282 410 820.

What we collect and why

When you send a booking request, sales enquiry or message, we store the details you enter (name, e-mail address, phone number, travel dates, party size and your message) together with the property you enquired about and technical information needed to prevent abuse (a pseudonymised hash of your IP address and your browser type). We use this data solely to answer your request, to prepare a quote or booking, and to follow up on it.

Legal basis

We process this data to take steps at your request before entering into a contract (Art. 6(1)(b) GDPR) and, for anti-abuse measures, on the basis of our legitimate interest in keeping this website secure (Art. 6(1)(f) GDPR).

Who receives your data

Your request is delivered to our reception team by e-mail. We use trusted service providers to host this website and send e-mail; they process data on our behalf under contract. If enabled, requests may also be recorded in our customer relationship system. We do not sell your data.

Retention

Requests are kept for as long as needed to handle your enquiry and any resulting booking, and thereafter for the period required by Portuguese tax and accounting law.

Your rights

You may ask us to access, correct or delete your personal data, to restrict or object to its processing, and to receive a copy in a portable format. Write to resort2@altoclub.com. You also have the right to lodge a complaint with the Portuguese data protection authority (CNPD).

Cookies

This website does not use advertising or tracking cookies. Only technically necessary storage is used, for example to remember that you are logged in to the content management system.

Complaints book

In line with Portuguese law, an electronic complaints book is available at livroreclamacoes.pt.